Privacy policy.
We treat your data as private information. We do not use your data for our own purposes, except in the circumstances described in this privacy policy or unless we have your express consent.
We will not share your data with another party, except where:
We are legally compelled to provide it to a third party (e.g., provide information set out in a valid subpoena to authorities during the investigation of a criminal offence), or
We have engaged a trusted service provider to assist us with a particular transaction (e.g., provision of a donation software platform for fundraising appeals or a financial institution for payment processing).
We will never sell your data to a third party.
Generally, we use the information we collect from you only in connection with providing our services. However, there are some other limited uses, as listed below.
How is personal information collected?
We collect your personal information from you directly. Fruit Rescue collects personal information in a number of ways including:
through our website (including when an individual chooses to register as a volunteer through the Fruit Rescue website or subscribes electronically to publications) ;
when individuals correspond with us (including by letter, email or phone) ;
in person.
Sometimes it may be necessary for us to collect your personal information from a third party. For example, we may collect your personal information when you make a donation to us. We may also collect personal information about you from your use of our websites and information you provide to us through contact mailboxes or through the registration process on our websites, Twitter or Facebook.
If you provide us with someone else’s personal information, you should only do so if you have their authority or consent to provide us with their personal information. If we receive your personal information from a third party, we will contact you and make you aware of this Privacy Policy and how we obtained your personal information.
What personal information does Fruit Rescue collect from individuals?
The kind of personal information that Fruit Rescue collects about individuals depends on the type of dealings they have with Fruit Rescue. For example, if a person:
Registers a tree on Fruit Rescue. Fruit Rescue may collect their name, address, and contact details.
Donates money to Fruit Rescue. Fruit Rescue will collect their name, organisation, contact details, the amount and frequency of their donation, and hold records relating to their donation, including payment and billing information.
Registers for Fruit Rescue newsletters and exclusive offers. Fruit Rescue may collect their name, organisation, contact details and details about the registration.
Sends Fruit Rescue an enquiry. Fruit Rescue may collect their name, contact details and nature of the enquiry.
Visits Fruit Rescue website. Fruit Rescue will use cookies, see further details below and may use tools to track visits, including how individuals arrive at the website and which pages they view.
Makes a complaint. Fruit Rescue may collect their name, contact details, the details of their complaint, information collected in any investigation of the matter and details of the resolution of the complaint.
Applies for a volunteer role at Fruit Rescue. Fruit Rescue may collect the information individuals included in their application, contact details, information from police checks, working with children checks (or similar), and information about their right to work in Australia.
Fruit Rescue must only collect sensitive information where it is reasonably necessary for its functions or activities and either:
the individual has consented; or
Fruit Rescue is required or authorised by or under law (including applicable privacy legislation) to do so.
Why does Fruit Rescue collect personal information?
The main purposes for which Fruit Rescue collects, holds, uses and discloses personal information include:
to request donations of financial gifts, goods or services
to respond to requests for fruit from organisations
to maintain contact with our volunteers
for administrative purposes
for purposes of organising harvests of fruit
for the engagement of service providers, contractors or suppliers relating to the operation of our organisation, or
for other organisational purposes Fruit Rescue may also use your personal information for the purpose of emailing you our newsletters or posting you a thankyou note.
If you make a donation of money or goods in kind we may add you to our email distribution list, so that you receive updates and reports on the impact of your giving and other opportunities to support our cause. We may also use your personal information to send direct marketing messages or conduct telemarketing.
You can use the unsubscribe function to opt out of our on electronic communications. If you do not provide us with the personal information we have requested, we may not be able to complete or fulfil the purpose for which such information was collected, including providing the material aid required.
How does Fruit Rescue store my personal information and is it secure?
Fruit Rescue holds personal information in several ways, including in hard copy documents, electronic databases, and email contact lists.
We take reasonable steps to:
ensure the personal information that Fruit Rescue collects and uses is accurate, up to date and (in the case of use) relevant;
protect the personal information that is collected from misuse, interference and loss and from unauthorised access, modification or disclosure; and
destroy or permanently deidentify personal information that is no longer needed for any purpose that is permitted by the APPs, subject to other legal obligations and applicable retention requirements.
While Fruit Rescue will endeavour to always exercise due care in collecting and using personal information, it cannot guarantee that unauthorised access to individuals’ personal information will not occur. In the event of a data breach or privacy incident, Fruit Rescue will follow best practice processes and ensure that the breach is contained and remedied and any policies and processes are updated if necessary. Further details on Fruit Rescue’s approach are set out in the section below.
Fruit Rescue takes the following steps to secure the personal information that it collects:
website protection measures (including encryption, firewalls and antivirus software);
security restrictions on email and administrative portals (including login and password protection) ;
operational processes aimed at minimising the risk of a data breach
controlled access to Fruit Rescue premises.
What steps does Fruit Rescue take when there is a data breach or privacy incident?
A data breach or privacy incident may result from unauthorised people accessing/disclosing, changing, losing or destroying personal information. Examples of situations where a data breach or privacy incident may occur include:
accidental download of a virus on to a Fruit Rescue administrators' computer
discussing or sharing of personal information on Facebook
nonsecure disposal of hard copies of personal information (e.g., not keeping hard copies in secure locations or not disposing of them in a secure bin / shredder)
leaving an unlocked smart phone on public transport.
A data breach or privacy incident can occur due to human error or technical failures, can be accidental or deliberate and can apply to information in a number of forms (e.g., electronic as well as hard copy).
In the event of a data breach or privacy incident, Fruit Rescue will respond in the following way which is in line with the Notifiable Data Breaches Scheme in the Privacy Act 1988 (Cth):
the breach/incident will be identified and reported to the coordinator of Fruit Rescue ;
the breach/incident will be contained so further access/disclosure/loss will not arise;
the seriousness of the breach/incident will be assessed between the relevant personnel at Fruit Rescue;
regardless of the seriousness of the breach or incident, remedial action will be taken to reduce any potential harm to individuals;
in cases where serious harm is likely, Fruit Rescue will notify the relevant individuals, the OAIC, and issue a public statement that will be made available on it website;
following each breach/incident, Fruit Rescue will conduct a review of policies and processes and make any adjustments to avoid further breaches and incidents of a similar nature.
The use of cookies and web analytics
Fruit Rescue uses cookies and web analytics to assist it with its core operations.
Cookies: “Cookies” (i.e., small text files placed on your computer when you first visit the site) are used on Fruit Rescues website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the software manufacturer, your company’s technology help desk or your internet service provider. Cookies are primarily used to enhance your online experience. If you visit our websites to read or download information, such as news stories or articles, much of the information we do collect is statistical only (e.g., the domain from which you access the internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you.
Google Analytics and Facebook Pixel: Fruit Rescue uses these tools on its website and social media pages to track the effectiveness of its content. These tools allow us to provide measurement services and target content.
Links to third-party websites
Fruit Rescue websites may contain links to third party websites, including sites maintained by businesses who provide us with financial support and donations for goods-in-kind.
Those other websites are not subject to our privacy policies and procedures. You will need to review those websites directly to view a copy of their privacy policies. Fruit Rescue does not endorse, approve or recommend the services or products provided on those third-party websites.
Who controls the data and how do I access it or correct it?
A data controller means the legal entity or person with the right to make decisions regarding the purposes, and the methods, of processing data. This includes the security measures concerning the operation and use of the data.
Where Fruit Rescue is the data controller you can request access to the personal information we hold about you, or request that we change that personal information to correct it if you believe it is inaccurate, incomplete or not up to date.
We will allow access or make the changes to the personal information within a reasonable timeframe, unless we consider that there is a sound reason under any relevant law to withhold the information, or not make the changes.
If we do not agree to make your requested changes to personal information, you may make a statement about the requested changes, and we will attach this to the record.
If you wish to have your personal information deleted, please contact us and we will delete that information wherever practicable.
You can obtain further information about how to request access or changes to the information we hold about you by contacting us.
Does Fruit Rescue disclose information to service providers or people outside of Australia?
Fruit Rescue uses service providers to handle specific types of data that we collect. Some of these service providers are located outside Australia and use servers outside Australia / in the cloud, including Facebook and Google, which are both based in the United States. Other than these providers, Fruit Rescue does not tend to transfer personal information interstate or overseas.
If Fruit Rescue transfers information overseas for other purposes, it will only do so with the consent of the individuals or otherwise in accordance with law.
How to contact us or make a complaint
If you would like to find out more about our Privacy Policy or the personal information, we have collected about you, or if you would like to make a complaint, please contact us by emailing: hellofruitrescue@gmail.com
We will respond to your request usually within 48 hours (about 2 days) and, at a maximum, within 30 days (about 4 and a half weeks) of receiving it and treat seriously any claims of privacy breaches.